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You agree to use Aksouq.com website (the “Website”) only for purposes that are permitted by this Terms & Condition and any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions.

You agree that you will not access or attempt to access the Website other than through the interface that is provided by Aksouq.com unless you have specifically been permitted to do so in a separate written agreement signed by an authorized representative of Aksouq.com

You specifically agree not to access or attempt to access the Website, or any portion thereof, through any automated means, including but not limited to the use of scripts or web crawlers. You agree that you will not engage in any activity that disrupts or otherwise interferes with the Website (or the servers and networks which are connected to the Website). You agree that you will not duplicate, reproduce, copy, sell, trade or resell the Website for any purpose.

You agree that you are solely responsible for any breach of your obligations under this Terms & Condition and for the consequences (including any loss or damage which Aksouq.com may suffer) of any such breach.


You may be required to register with Aksouq.com in order to access certain services or areas of the Site. With respect to any such registration, we may refuse to grant to you the user name you request. Your user name and password are for your personal use only. If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. In addition to all other rights available to Aksouq including those set forth in these Terms & Conditions, Aksouq.com reserves the right, in its sole discretion, to terminate your account, refuse service to you, or cancel orders.

We may from time to time modify or change the Terms and Condition. The revised Terms of Use will govern your future use of our Site and Service, so we strongly suggest that you visit and review our Terms of Use periodically. Each version is specifically dated. If you do not agree to the revised version, you must immediately stop using our Site and Service. Our Terms of Use were last updated on April 04, 2013, Terms and Conditions Agreement applies from this date onwards.


All content included on the Site, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of Aksouq or its suppliers or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of Aksouq JLT. Aksouq and its suppliers and licensors expressly reserve all intellectual property rights in all Content.


If you are under the age eighteen (18) years you cannot place orders with Aksouq.com. By accepting these Terms of Use you acknowledge that you are over the age of eighteen (18) years. Should Aksouq suffer any damage or other losses as a result of a transaction entered into by a minor, Aksouq.com reserves the right to seek compensation for such losses from the parents or guardians of the minor who caused any order(s) to be placed with Aksouq.


  • Base Currency.

All fees and prices are in UAE Dirhams (AED)

  • Changing of Prices.

Aksouq prices are subject to modification at any time. Prices may also vary due to a launching price, a promotional offer or sales. Prices of items that are not in stock or that are available for a pre-order are valid during its promotional period after the order was placed. Should the price of those items change with respect to the pre-order price, Customer will be informed and will have the possibility to cancel the order. We reserve the right to update prices displayed on the website from time to time and once updated, they cannot be claimed against an order that has already been confirmed or delivered.

  • Typographical

Errors Aksouq.com strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our Website. Due to human error and other determinates we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our Web site is labeled with an incorrect price due to some typographical, informational, technical or other error, Aksouq.com shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information.

Additionally, all hyperlinks to other Web sites from Aksouq.com are provided as resources to customers looking for additional information and/or professional opinion. Aksouq.com does not assume responsibility for the claims and/or representations made on these or any other Web sites.


  • FREE Delivery 2 Business Days

Delivery within 1 to 2 business days + 24-48 hours to process the order. This options available for orders where amount above DHS 350/-. But we have some promotional products and we can not give free delivery services. For those products we will charge you for delivery separately.

  • Aksouq.com Next Business Day

Delivery within 1 business day + 24-48 hours to process the order. This options available for orders where amount above DHS 350/-. But we have some promotional products and we can not give free delivery services. For those products we will charge you for delivery separately.

  • Aksouq.com 2 Business Day

Delivery within 1 or 2 business days + 24-48 hours to process the order. This options available for orders where amount below DHS 350/-.

  • Aksouq.com Next Business Day

Delivery within 1 business day + 24-48 hours to process the order. This options available for orders where amount below DHS 350/-.

    • This shipping method available only for UAE but except some areas which is far from the city.
    • This shipping method is supported by NAX Express.
    • Not all warehouses support this shipping method; an alert will appear during checkout to notify users if the item is not eligible.
    • Not all orders qualify for this shipping method. Determination of eligibility will be made based on order weight and item dimensions.
    • This order methods not available for some promotional products; If order have extra charges for delivery, we will inform you during order creation or checkout time.
  • All orders may require 24-48 hours processing time before shipping.
  • Aksouq.com does not process orders during weekends.
  • No deliveries will be made on Fridays.
  • Aksouq.com does not guarantee same day shipping.
  • Aksouq.com does not offer International shipping options at this time.
  • Exact delivery times cannot be guaranteed.
  • Aksouq.com will NOT deal with or provide any services or products to OFAC sanctioned countries in accordance with the law of UAE.


  • Placing An Order

Placing an order can be done from the website, by telephone Aksouq. Should you place an order from the website, you have to be sure that personal data is correct and updated. Aksouq suggests the Customer to proof-read his/her form several times before validating an order. Aksouq is neither responsible for sending e-mails to the wrong e-mail address nor for sending parcels to the wrong delivery address if the form is incorrectly filled-out.

  • Processing Time

You can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Aksouq.com does not guarantee same day-shipping. Orders are not processed on weekends and holidays.

  • Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Aksouq.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Aksouq.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.

  • Order Acknowledgement

Aksouq.com will keep you informed of your order status via e-mail. All tracking information will be emailed to your Aksouq.com ID once your order has processed or changed status. You may also acquire your order status and other live updates by logging in to your account on our Web site.

  • Change Orders

You may request a change to your order provided the order has not already been charged to your account. Please call us during Aksouq.com’s hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day.

  • Cancel Orders

You may request that an order be cancelled provided the order has not already been processed and shipped. Simply call us during Aksouq.com’s hours of operation to request an order cancellation. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day.


Aksouq.com currently offers COD (“Cash on Delivery”) payments and Paypal. However, Cash On Delivery option is only applicable within United Arab Emirates. In order to protect the website visitors to the best of our knowledge, we implement several security policies and certificates. These layers of protection could be by-passed if the user’s computer is/was infected with a virus or malicious software. Aksouq or its associated partners and employees cannot be held responsible in such a scenario or circumstance.

Aksouq reserves the right to refuse a delivery or honor an order from a Customer who has not paid part or the totality of a previous order or with whom a litigious dispute is in progress. Aksouq.com also reserves the right to take any necessary steps including legal action in case of outstanding or non-payment of fees by you.


The order form filled out online by the Customer cannot be considered as an invoice. Regardless of the purchase or payment methods, the Customer receives an invoice inside his/her parcel when it is delivered. A digital/hard copy of each invoice is registered in Aksouq data base.


Aksouq.com will take all reasonable precautions to ensure the security of any payment details included in your order nevertheless, barring direct negligence on our part, we cannot be held liable for any losses incurred as a result of unauthorized access to information you may provide. If you have any queries or issues regarding security at Aksouq please contact info@Aksouq.com


If any dispute, claim, controversy or difference (including in relation to any tortious or statutory claim) (“Dispute”) arises out of or in connection with or in relation to this User Agreement, including (without limitation) any question regarding the formation, existence, scope, performance, interpretation, validity or termination of this User Agreement or this clause, or any question regarding the legal relationships established by this User Agreement or the consequences of its nullity, then the parties shall first attempt amicably to settle the Dispute through good-faith negotiations over a period of thirty (30) calendar days commencing on the date that a party first sends to the other party a written notice of the Dispute.

In the event that a Dispute has not been settled amicably by the relevant parties by the end of such thirty (30) calendar day-period, the parties hereby agree that the Dispute shall be referred to and finally resolved by binding arbitration as set out below, under the Arbitration Rules of the Dubai International Financial Centre – London Court of International Arbitration (“LCIA”), which rules (“Rules”) are deemed to be incorporated by reference into this clause. The number of arbitrators shall be one. The parties to the arbitration shall seek to agree on a sole arbitrator to be nominated to the LCIA court for appointment. If the parties to the arbitration fail to nominate a sole arbitrator within 30 days from the date of the service of the request upon the respondent (or such greater or lesser period as may be fixed by the LCIA Court), the sole arbitrator shall be appointed by the LCIA Court. The seat or legal place of the arbitration shall be Dubai International Financial Centre in Dubai, UAE.

The arbitration proceedings shall be conducted in the English language and the award shall be in English. The foregoing provisions of this clause are without prejudice to the right of Aksouq.com to seek interim relief at any time from any court of competent jurisdiction (whether or not an arbitrator has been appointed) and Aksouq.com shall not be deemed to have breached this arbitration agreement or infringed the powers of the arbitrator for having done so..



If you are dissatisfied with the Site or any content or materials on it, your sole exclusive remedy is to discontinue your use of it. Further, you agree that any unauthorized use of the Site and its services as a result of your negligent act or omission would result in irreparable injury to Aksouq.com and Aksouq shall treat any such unauthorized use as subject to the Terms and Conditions of this User Agreement.

Products deemed to be super-savers or highly discounted by the company might be limited by quantity per order and company reserve the right to alter ordered quantity for such products and or cancel the order with or without consent of the customer.

Aksouq.com reserves the right to cancel any unpaid order under any circumstances without any owed liability towards customer or otherwise, in-case of paid order Aksouq.com still reserves this right as long as paid amount is returned in full.


This User Agreement is governed by, and construed in accordance with, UAE law. This clause will survive any expiry or cancellation of this User Agreement for any reason..

Pre Order
Pre-order is a service that lets you order a product before the official launch date.

  • Delivery: We aim to deliver pre-ordered products on the official launch date, provided that we have received and processed your payment. This is not always possible due to availability at our warehouse. Delivery charges may apply to all pre-orders unless otherwise stated. Standard Delivery timelines will apply from the moment the pre-ordered product is available. We reserve the right to cancel any order for reason that we may or may not disclose. Delivery date for the pre-ordered items may change without any prior notice or confirmation.
  • Payment: Payment must be made in advance to confirm your preorder. If for any reason you would like to cancel your order before shipment you must do so atleast 3 days before we dispatch your order.