Return & Refund Policy

DXB Garden is operated by Murraya Agriculture LLC.

We want our customers to clearly understand the conditions for returns, refunds, exchanges, and damaged or incorrect products. Please read this policy before placing an order through dxbgarden.ae.

Return Period

Eligible products may be returned within 3 days from the date of delivery.

To be eligible for a return, the product must be:

  • Unused
  • Unopened
  • In its original packaging
  • In its original condition
  • Suitable for resale
  • Accompanied by proof of purchase or the relevant order details

Products that have been opened, used, damaged after delivery, or removed from their original packaging may not be eligible for return.

Change-of-Mind Returns

If you change your mind after receiving an order, you may request a return within 3 days of delivery, provided that the product meets all return eligibility conditions stated above.

For an approved change-of-mind return:

  • The customer is responsible for the cost of returning the product to DXB Garden.
  • The returned product must be received and inspected before the refund is approved.
  • The refund will cover the eligible returned product amount.
  • Original delivery charges are non-refundable for change-of-mind returns.

Pesticides, Herbicides, Fertilizers and Similar Products

Due to the nature and safety requirements of these products, pesticides, herbicides, fertilizers, and similar agricultural or pest-control products cannot be returned or refunded once they have been opened or used.

An unopened product may still qualify for return within the 3-day return period, provided that it meets all other eligibility requirements.

Damaged, Defective or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact DXB Garden within 24 hours of delivery.

Please provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product and packaging where applicable

Once the issue has been verified, DXB Garden will arrange an appropriate replacement or refund at no additional delivery cost to the customer.

Refund Method

Approved refunds are processed by bank transfer to the customer’s bank account.

Customers may be asked to provide the necessary bank-account information to complete the refund.

Once the returned product has been received, inspected, and the refund has been approved, the refund will